FAQ

What are the shipping delays for your products?

Our manufacturing lead times are 4 days. However, your order may be shipped within 24/48 hours if our stock allows it.
Once your order is shipped, the average delay is 4 business days for Switzerland, UK and USA.

NB: From the 8th to the 15th of October, Nepal celebrate Dashain.You can place an order but we will only dispatch from the 16th.Thank you for your understanding.

Do you ship anywhere in the world?

We are shipping in the USA and UK and Switzerland. 

Do you provide tracking information?

Yes, we do. You should have received a shipping notification of your order within a few days of your purchase. 

I still haven't received my order yet. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracing your package or would like to inquire about it, please contact us by email at info@woolycave.com

Some items are missing from my order, what's going on?

It is possible that your order is too large to be shipped to you in one package. A second package should arrive shortly.
If you don't hear from us within 3 days of your first delivery, please contact us at info@woolycave.com

Where do we ship your product from?

Our offices are located in Lausanne, Switzerland. Our international warehouse is located in Nepal.

I have received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us an image of the damaged item in question to info@woolycave.com and we will send the item back to you as soon as possible.